WARRANTY OF WORKS AND PRODUCT WARRANTY OF VIETNAM TINTA INOX.
All our products are warranted in accordance with the general regulations of the State & under separate agreements with each of the investors. Period covered by general provisions lasted only 12 months for the civil housing. During this period, all signs of failure due to technical difficulties with our free will be repaired. In addition, we also design a separate warranty policy allows extend the warranty to 05 for structural items and important materials.
In charge of the maintenance team’s engineers have deep expertise and experience particularly in troubleshooting works. Upon receipt of required maintenance, maintenance team leader will direct the construction field survey to collect information, capture photos … to conduct the analysis of the cause of the problem and proposed construction methods suitable.
Investors are obliged to detect the big or small, for works which Tinta implementation, providing information about the Customer Care department in the form of Tinta Tel or through corporate mail systems
I believe receiving information from customers.
I believe bachelor evaluators examined the status quo under the customer information you provide, within 48 hours after the agreed time of evaluation.
I believe inspect and prepare minutes.
We proceed to a private plan to overcome. Depending on the nature of the incident, specialized staff and I will present news in inspection records and propose plans and the time needed to fix the problem in the best conditions.
Staff in charge of the news reports I sent the plan to overcome the functional departments.
Functional departments and awaiting transfer to the Director of the plans.
The approved plan will be made in the plan during troubleshooting.
I believe troubleshoot conducted according to the plan agreed by the parties.
Remediation process will be in charge of the news staff Me and Investor track inspection. Investors are offered Table tracking the progress of construction works troubleshoot.
Compliance officers report results up troubleshooting and process for Investor reviewed and signed receipt
The report was sent to the functional departments and wait Directors approved
Director examine the entire report and the relevant Profile
7 days after reporting overcome investor signed confirmation without any mistakes occur, the Director approved and forwarded to department management function.
Synthetic functional departments of records, records and reports related activities from Investor warranty, the units involved in the warranty to organize, synthesize and store.
The level of warranty
I believe warranty, at 5% of the contract for works and works of civil construction or the remaining construction work.
For more details, please contact:
Vietnam TINTA Corporation Stainless steel Furniture (Skype: inoxtinta)
Mr Thái: 0982.870339
Hotline Company: 0987.636.779
Office:225 Hai Ba Trung street,Ward 6,District 3, Ho Chi Minh city, Viet Nam Industrial Zone
Factory: Block 3, Road No. 10, Song Than 1, Di An Town, Binh Duong Province
Tel: (0084) 28.66736186; 028.66731687
Tel: (0084) 274.3794337
Email: [email protected] | www.tinta.vn